Photobooth Support

Request a refund

Booth didn't work or you were charged twice? Sorry about that — fill this out and we'll take care of it. Takes about a minute.

Website

Your name Email — we'll reply here if we need anything Which booth? Date you used the booth Approximate time (optional, helps us find it faster) How much were you charged? the exact amount on your statement

I was charged more than once (the booth glitched and I tried again) How did you pay?

Apple Pay Google Pay Tapped / inserted card Not sure

Paid with Apple Pay or Google Pay? Read this first.
Your phone uses a different card number than the one printed on your physical card — we can only find your payment with the phone's number.

Apple Pay: open Wallet → tap the card you used → tap ⋯ (top right) → Card Number → use the last 4 digits shown under Device Account Number.
Google Pay: open Google Wallet → tap the card → Details → use the last 4 of the virtual account number.

Last 4 digits of that card number Anything else we should know? (optional)

Prefer email? You can still reach us at customer@genic.film